Brainstorming: help us to better support you!

This workshop is organized with the aim of exploring innovative ideas together to improve our service and offer a better experience to our customers.

You are in contact with the Support, Sales, and Customer Care departments. In this workshop, customer service is the focus of discussion in order to establish action plans for improvement within these departments. The goal is always to ensure positive post-project follow-up.

Workshop objectives:

• Identify the current strengths and weaknesses of our services.
• Generate creative ideas for continuous improvement.
• Prioritize actions to be implemented to maximize the impact on your satisfaction.

Content/topics covered:

• Support service
• Customer satisfaction monitoring
• Maintenance contract
• Sales follow-up

Questions addressed:

• What is your relationship with these contacts? What are your impressions?
• What actions could we take to improve communication between Astrée and the client?
• What are your wishes for the future?
• Other open questions depending on the time available.

Your active participation and ideas are essential to the success of this workshop. We are counting on your presence and commitment to make this exchange a key step in our continuous improvement process.

Join this workshop to share your thoughts and express your needs.